An empty Shell
Winter seems never to end
I miss real thought
My eyes do water
the time of death draws nearer
No more ambition
the puppies run in circles
the smell is of spring
a sip of tea fails
I have skipped a needed med
must everything drop
gathering of kin
there is always time for cake
much laughter erupts
I was going to only type in Haiku’s today because I thought it would be funny and I didn’t really want to talk about anything serious but something popped up and now I need to tell you my work story.
So I work for a getting larger quickly company with customers in more countries that I can count (according to our marketing guy it’s 60). We have offices in four countries. So sometimes one office, let’s say mine for an example has to call a customer in another country. It’s what one does in this fancy world of ours. My office has recently switched to a new phone service, a hosted phone service rather than our own PBX type box and one day someone in my office called a country that is maybe kinda known for internet scams and mail & phone fraud and instead of hearing the nice voice of one of our customers we instead hear a recording telling us that the number has been blocked for security purposes.
No worries, we open up a support ticket with the phone company and after a few weeks and a couple of different departments they figure it out and say “there you go, all fixed! Call at will.”
A week goes by. Now, I’m sitting at my desk and decide to test this. I don’t want to call my customer because, well one just doesn’t do that, so I google Grocery Stores in this country and pick a random store. Once again I get a recording telling me the number has been blocked for security purposes. I open another support ticket, issue not fixed!
The next day I get a very nice and kind email letting me know that this has now been fixed also and my access to that number has been opened and any access has to be opened on a number by number basis.
Now it’s going to get ugly. I understand that someone somewhere thinks that we apparently need to be protected from our own stupidity and that’s okay, except you have to tell me up front!
I sent an email explaining that when I signed up for enterprise level phone service I did not remember seeing a clause in the contract stating phone service, except to certain countries and that I wanted the list of all blocked countries as well a number to call to get a number unblocked within minutes so we can call our customers when we need to if they are having an emergency. About five minutes later a tech called me to troubleshoot the grocery store number this tech unfortunately had not actually seen my email. You’ve never seen anyone try to get off the phone so fast as this poor guy.
eh, we’ll see what happens. Worse comes to worse we’ll use Google Voice to call blocked countries, but you know I’ll do it kicking and screaming the whole way.
And now a random picture for you.
Our view from the hotel room sunday morning right before we left to drive home. ugly.
After my most recent trip to the doctor I have again had the refrain going through my head of “WHAT NEXT”. Today I was reading another blog and someone said something about cataracts. I thought, oh, my grandmother had cataracts I wonder if I’m prone to them. I swear I actually physically clapped my hand over my mouth before I finished the whole thought!