Dear People who don’t read the whole email,
I never got a call from Radiology to schedule the CT for kidney stones and my side is hurting particularly bad today so I called bright and early and said “my name is Tracy Murray, Last Tuesday my doctor ordered a CT for investigating Kidney Stones, I have not heard from you so I wanted to check and make sure there was no problem with insurance approval”
Leaving out all my responses, because they are all in my first sentence.
Them: Let me check….What’s your name?
Them: Yes, we’ve got the order but it’s not until March for Abdomen/Pelvis (my standard quarterly one)
Them: Oh…No. We don’t have one for kidney.
Call My Dr’s office.
Yes, this is Tracy Murray. I saw Dr K last Tuesday and he ordered a CT for my kidneys looking for Kidney Stones. I Called Radiology and they do not have the order.
Them: Yes they do, they just can’t see it because it’s waiting for insurance approval.
Me: No – they can see it when it’s waiting for approval. They do not have it.
Them: Oh – that’s because it’s not due until March.
Me. NO – this is an extra one to check for Kidney stones.
Them: – Oh yes I see that one was ordered last Tuesday by Dr K. – we’ll send it over again.
Listen to what the person is telling you, just like read the whole email before you respond.
Whiny and just want to make sure it’s nothing besides stones